Frequently asked questions

SciExpert is a research workspace with 76 services — literature search, screening, extraction, meta-analysis, risk of bias, power calculation, writing and integrity checks — plus a marketplace where you can hire a verified expert to review your manuscript.

AI Search, Consensus Meter, Citation Explorer and Journal Finder query the open OpenAlex scholarly index live, alongside anything you have saved in your own reference library.

Yes. Save records from AI Search, add a paper by DOI, import BibTeX, RIS or a Zotero library, or bulk-drop PDFs into the ingestion queue for automatic metadata and OCR.

No. In screening the AI prepares cited evidence per criterion; the include or exclude decision is yours and is recorded with your reason.

No. SciExpert runs in the browser. Optional extras are the browser importer extension and the cite-while-you-write add-in for Word and Google Docs.

Plans differ only by the monthly AI token allowance. You are billed per token at $2.00 per million tokens, and the allowance and remaining balance are always visible in your profile.

AI services pause until the next monthly reset or until you upgrade. Everything that does not call a model — your library, exports, calculators and saved work — keeps working.

Yes. Upgrade, downgrade, cancel or resume from the billing page. Upgrades are prorated against the current period and cancellations take effect at the end of the period you already paid for.

Every subscription payment and every expert review produces a numbered, VAT-ready PDF invoice you can download from billing.

Yes. Egyptian users can pay by bank transfer or InstaPay in EGP. For InstaPay you upload the transfer screenshot and an administrator confirms it before the order starts.

Reviewers set their own rate per page or per paper. You see the total and estimated turnaround before ordering, upload your manuscript privately, and receive a written report inside the order.

Matching scores a reviewer's publication record, subject areas and past turnaround against your manuscript, and screens for conflicts of interest such as shared affiliation or co-authorship.

Funds are held in escrow. The reviewer is paid only after the report is delivered and you accept it, or after an administrator resolves a dispute.

Open a dispute inside the order. The escrow stays frozen while an administrator reads the thread and the deliverables, then releases, splits or refunds.

Only you and the reviewer assigned to that order. Files sit in private storage behind short-lived signed links, and every replaced version is kept on the order record.

No. Your files are never used for training and are never sold or shared.

Yes. Your reference library, generated outputs, engine results and account data can be exported at any time from the Your Data page.

Two-factor is available to every account. SAML/OIDC single sign-on, enforced 2FA and audit-log export are enterprise add-ons described on the Security page.

A guardrail resolves every citation an AI draft produces against the retrieved records before the text reaches your document, and flags any reference it cannot verify.

Yes. Every agent run is logged with its model, token count, cost and inputs so a result can be reproduced and audited.

The interface supports right-to-left Arabic, and the Arabic academic service normalises terminology and register for scholarly writing.