Refund Policy

• Within 14 days of a first paid cycle, if you have used less than 10% of the monthly token allowance, we refund the cycle in full.
• After that, we refund the unused portion of the current cycle if a platform fault prevented you from running services.
• Tokens already consumed are not refundable, since the model cost is already paid.
• Cancelling stops the next cycle; your plan stays active until the cycle ends.

• Cancel before a reviewer accepts an order and you are refunded in full.
• If a reviewer declines or misses the agreed turnaround, the order is cancelled and refunded in full automatically.
• Once a review is delivered it is not refundable simply because you disagree with the verdict — a critical review is still a delivered review.
• If a delivered review is incomplete, off-topic or does not cover the scope you paid for, open a dispute on the order within 7 days and we will assess it and refund in part or in full.

Open the order and use the dispute option, or write to billing@sciexpert.space with your account email and the order reference. We respond within 3 working days and refunds return to the original payment method within 5–10 working days.